1. The service

ArcaSign is a SaaS platform that lets organizations manage documents and execute electronic signatures with legal validity under Costa Rica’s Law 8454.

The service is provided "as is" within the availability parameters described in section 8. ArcaSign is not a provider of legal services and does not certify the content of the documents signed through the platform.

2. Registration and account

• You must provide truthful information and keep it up to date.
• You are responsible for all activity that occurs under your account.
• Authentication is via magic link by email. You must not share your access links.
• Each organization is an isolated tenant. Administrators are responsible for managing their organization’s members and permissions.
• ArcaSign may suspend accounts that violate these terms, with or without prior notice depending on the severity.

3. Acceptable use

You may use ArcaSign to manage and sign legitimate commercial, contractual and administrative documents. The following is prohibited:

• Using the service to sign documents with illegal or fraudulent content, or content that infringes third-party rights.
• Uploading documents containing malware, malicious code, or content that violates Costa Rican law.
• Attempting to access other organizations’ data or compromise the security of the platform.
• Reverse-engineering, decompiling or attempting to extract the source code of the service.
• Using the service to send unsolicited bulk communications.
• Reselling or sublicensing access to the service without ArcaSign’s express authorization.

4. Content and data

You (or your organization) own the content you upload to ArcaSign. By using the service, you grant us a limited, non-exclusive and non-transferable license to store, process and display that content solely to provide the service.

ArcaSign does not access the content of your documents except to perform signing, time-stamping and encrypted storage operations. Documents are encrypted with AES-256 and the key is not shared with our storage providers.

5. Payments and subscriptions

• Prices are shown in the pricing plan in effect at arcasign.com/pricing.
• Payments are processed through Stripe. ArcaSign does not store credit card data.
• Subscriptions renew automatically at the end of each billing period.
• You may cancel at any time. Access continues until the end of the paid period; no partial refunds are issued for unused time.
• ArcaSign may change prices with at least 30 days’ notice. The new price applies from the next billing cycle.
• In the event of non-payment, the service may be suspended after a 7-day grace period.

6. Intellectual property

ArcaSign and all its components (code, design, brand, documentation) are the property of ArcaSign and are protected by applicable intellectual property laws.

These terms grant you no rights over the ArcaSign brand or the underlying software beyond the access necessary to use the service.

7. Confidentiality

ArcaSign treats your organization’s information and the documents you upload as confidential. We do not disclose that information to third parties except as set out in the privacy policy, by legal requirement or with your express consent.

8. Service availability

ArcaSign aims for high availability but does not guarantee a specific uptime. The service may experience planned (maintenance) or unplanned interruptions.

Interruptions and their resolution are documented at arcasign.com/transparencia. The availability of the signing service partly depends on the external BCCR service, over which ArcaSign has no control.

9. Limitation of liability

To the maximum extent permitted by law:

• ArcaSign will not be liable for indirect, incidental, special or consequential damages arising from the use or inability to use the service.
• ArcaSign’s total liability to you will not exceed the amount paid for the service in the 3 months preceding the event that gave rise to the claim.
• ArcaSign does not verify the legal content of signed documents. The legal validity of a document depends on its content and compliance with applicable regulations, not solely on the digital signature.
• ArcaSign is not responsible for interruptions of the BCCR service or of external providers beyond its control.

10. Data protection

The processing of personal data is governed by our privacy policy, Costa Rica’s Law 8968 and Law 8454 where applicable. By using ArcaSign, you also accept that policy.

11. Term and termination

• These terms are in effect from the moment you accept the service until the account is closed.
• You may close your account at any time from the admin panel or by writing to support@arcasign.com.
• ArcaSign may terminate or suspend the service with 30 days’ notice, except in cases of serious breach of these terms, where suspension may be immediate.
• Upon closing the account, you have 30 days to export your documents. After that period they are permanently deleted.

12. Changes to the terms

ArcaSign may modify these terms with at least 15 days’ notice by email. If you continue using the service after that date, you accept the new terms. If you do not accept them, you may close your account before they take effect.

13. Governing law and jurisdiction

These terms are governed by the laws of the Republic of Costa Rica. Any dispute not resolved amicably will be submitted to the competent courts of San José, Costa Rica.

14. Contact

For questions about these terms: support@arcasign.com